Photo: Production at Caran d'Ache

Customer Service

Hi, do you have any questions? We'd be happy to help you out. Contact us on or by phone 0203 769 0150.

Our customer service is open weekdays 09.00 am - 15.30 pm. Please have your order number available. 

Free shipping on orders over £79.

Safe payments with Visa, Mastercard and PayPal.

Go to Frequently Asked Questions

UK VAT No: 459838333 is operated by Pen Store Sthlm AB (Sweden).
Company address: Hornsgatan 98, SE-11821 Stockholm

Pen Store supports ECPAT 2024. ECPAT is a child rights organisation working against child sexual exploitation. Go to Ecpat's website to read more about the organisation and their work.